Hier das Chat Protokoll, wie es in etwa abläuft. Ich habe aber nur eine Backup Kreditkarte zugefügt, da ich bereits eine hinterlegt habe. Ich wollte nur schauen, ob das auch noch geht, da ein Kollege noch Probleme hat.
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Netflix Customer Service - Chat with an agent
NF: Hello, what can we help you with today?
ME: I tried to add a backup credit card, but there was an error message: "There appears to be a problem with the payment method you are trying to use."
NF: You are now chatting with: Bharath
Thank you for contacting Netflix. I have gone through the concern raised by you and I will be glad to assist you. Let's start with your Netflix email address and name, please.
ME: <E-Mail> / <Name>
NF: Thanks for the details
NF: Payment method for Netflix should be enabled for international transactions and Autopay. Are those features enabled?
ME: Yes, that's activated on the credit card
NF: Ok
ME: It's a VISA card
NF: And the phone number in Netflix and number associated with your card. Are they same?
ME: Yes, I only have one number
NF: Ok
NF: Do you have the previous payment details available with you?
ME: Yes
NF: Once I verify your account I can send you a secure link
ME: OK
<Fenster öffnet sich, wo ich meine bestehenden Kreditkarten Informationen eingeben kann (letzte 8 Zeichen)>
Your information was submitted for verification
NF: Ok now I will send a link please update and lets see if it works
<Fenster für die neuen Kreditkarteninformationen öffnet sich>
Your credit card information was submitted
ME: I entered my CC information
NF: Yup done
NF: Card updated
NF: From now Netflix will use this card for payments
NF: Your Next Billing Date: Feb 20, 2023
NF: Is there anything I can help you with?
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Netflix Customer Service - Chat with an agent
NF: Hello, what can we help you with today?
ME: I tried to add a backup credit card, but there was an error message: "There appears to be a problem with the payment method you are trying to use."
NF: You are now chatting with: Bharath
Thank you for contacting Netflix. I have gone through the concern raised by you and I will be glad to assist you. Let's start with your Netflix email address and name, please.
ME: <E-Mail> / <Name>
NF: Thanks for the details
NF: Payment method for Netflix should be enabled for international transactions and Autopay. Are those features enabled?
ME: Yes, that's activated on the credit card
NF: Ok
ME: It's a VISA card
NF: And the phone number in Netflix and number associated with your card. Are they same?
ME: Yes, I only have one number
NF: Ok
NF: Do you have the previous payment details available with you?
ME: Yes
NF: Once I verify your account I can send you a secure link
ME: OK
<Fenster öffnet sich, wo ich meine bestehenden Kreditkarten Informationen eingeben kann (letzte 8 Zeichen)>
Your information was submitted for verification
NF: Ok now I will send a link please update and lets see if it works
<Fenster für die neuen Kreditkarteninformationen öffnet sich>
Your credit card information was submitted
ME: I entered my CC information
NF: Yup done
NF: Card updated
NF: From now Netflix will use this card for payments
NF: Your Next Billing Date: Feb 20, 2023
NF: Is there anything I can help you with?
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Ihr könnt über den Livechat den Support anschreiben, dass eure Kreditkarte nicht angenommen wird. Dann bekommt ihr ein Formular und hinterlegt dort die Daten. Einen Kreditkartenwechsel könnt ihr hier auch erledigen - sofern relevant.
So müsst ihr keinen Umweg über Geschenkkarten gehen. Dies setzt aber eine gewisse Dreistigkeit voraus. Aber bei einem EPS von 3,2 sollte das klar gehen.